At Petresume.com, we believe in protecting your privacy and the privacy of your furry (or scaled, or feathered!) friends. This policy explains what information we collect, how we use it, and how we keep it safe. We’ve tried to keep it friendly and easy to understand.
1. The Information We Collect (and why we collect it)
When you use our service, we collect a few types of information:
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Information You Provide Directly:
- Account Info: When you create an account, we ask for your name and email address. We need this to create your account, let you log in, and communicate with you about your service.
- Pet Resume Content: This is the stuff you enter to create your pet’s resume – like your pet’s name, breed, age, photos, health info, temperament, and your contact details (if you choose to include them). You’re in control of what you put here. We collect this so we can actually build and store your pet’s resume for you.
- Payment Info: If you make a purchase, we use a secure third-party payment processor (like Stripe or PayPal). We don’t store your full credit card details on our servers; the processor handles that securely. We only get confirmation that your payment went through.
- Communication Info: If you contact our support team, we’ll keep a record of your email or chat to help us solve your problem and improve our service.
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Information We Collect Automatically (Techy Stuff):
- Usage Data: We collect basic information about how you use our website – like which pages you visit, how long you stay, and what features you click on. This helps us understand what works (and what doesn’t!) so we can make our website better.
- Device Info: We might collect information about the device you’re using (e.g., phone, computer), its operating system, and browser type. This helps us make sure our site looks good and works correctly on all devices.
- Cookies: We use small files called “cookies” that are stored on your device. These help our website remember you (like keeping you logged in), understand your preferences, and help us show you relevant ads and content. You can usually control cookies in your browser settings.
2. How We Use Your Information
We use your information for these main purposes:
- To Provide Our Service: This is the big one! We use your pet’s resume content to create and display your digital resume, and your account info to manage your access.
- To Improve Our Service: We use usage data to understand how people use our site, so we can make it more user-friendly and add new features you’ll love.
- To Communicate With You: We’ll send you emails about your account and service updates.
- For Marketing & Personalization: We may use your email address (if you’ve opted in or if it’s permitted by law for service-related communications) to send you newsletters, promotions, and information about new features or related products that might interest you. We also use the information collected automatically (like cookies and usage data) to understand your interests and show you more relevant content and advertisements on our site and other platforms (this is often called “remarketing” or “interest-based advertising”).
- For Security: To protect our website and our users from fraud and abuse.
- To Process Payments: Through our secure payment processor.
3. Sharing Your Information (and who we share it with)
We are serious about keeping your information private. We do not sell your personal or your pet’s information to anyone. We only share it in very specific situations:
- With Your Consent: If you tell us it’s okay to share something, we will. For example, if you choose to share your pet’s resume directly with a landlord through our platform (if that’s a future feature).
- With Service Providers: We work with other companies that help us run our business (like website hosting, email providers, analytics providers, and payment processors). They only get the information they need to do their job and are required to keep it confidential and use your data only for the purposes we specify.
- For Legal Reasons (Law Enforcement & Court Orders): This is important. If we receive a valid, legal court order, subpoena, or other official request from law enforcement or government authorities, we will comply with the law. This means we may be required to share your information to help with legal investigations. We will do our best to notify you, unless we are legally prevented from doing so.
- To Protect Our Rights: We may share information if we believe it’s necessary to protect our rights, property, or safety, or the rights, property, or safety of others (e.g., to prevent fraud).
- Business Transfers: If we ever sell our business or merge with another company, your information might be part of that transfer. We’d make sure the new company respects your privacy as outlined in this policy.
4. How We Keep Your Information Safe
We use various security measures (like encryption and secure servers) to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
5. Your Control Over Your Information
- Access & Correction: You can usually access and update most of your account and pet resume information by logging into your account settings. If you need help, just contact us.
- Deletion: You can delete your account at any time. If you delete your account, your associated information will be removed from our active databases, though some data may remain in backups for a limited time (as required by law or for recovery purposes).
- Opt-Out of Marketing: You can opt out of receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of our emails. You can also manage your cookie preferences (including for remarketing) through your browser settings or by using opt-out tools provided by advertising networks.
6. Children’s Privacy
Our service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child under 18 has provided us with personal information, please contact us so we can delete it. If by some chance you are a child predator abusing children through our service we will be proactive and ensure you are held accountable.
7. Changes to This Policy
We might update this Privacy Policy from time to time to reflect changes in our practices or legal requirements without notice. We’ll post any changes on this page and update the “Last Updated” date. We encourage you to review this policy periodically.
8. Questions or Concerns?
If you have any questions about this Privacy Policy or how we handle your information, please don’t hesitate to contact us:
- Email: info@petresume.com
Last Updated: June 5, 2025